Refund Policy

Thank you for shopping with Interkammy. We strive to ensure that all of our customers are completely satisfied with their purchases. If for any reason you are not fully satisfied with your order, we are happy to assist you through our refund and return process. Please carefully review our Refund Policy below for more details on how we handle refunds, returns, and exchanges.

1. General Refund Policy

At Interkammy, our goal is to provide high-quality products and a satisfying shopping experience. If you are not entirely satisfied with your purchase, you may be eligible for a refund or exchange under the following conditions:

• The item must be returned within 30 days of the original purchase date.
• The item must be unused, unopened, and in the same condition as when it was received.
• The original packaging, including all tags, labels, and accessories, must be included with the return.

2. How to Request a Refund

If you wish to request a refund, please follow these steps:

• Step 1: Contact our customer service team at [Insert Contact Email] or [Insert Contact Phone Number] within 30 days of receiving your order to initiate your return. Please include your order number, a description of the issue, and the product(s) you wish to return.

• Step 2: We will respond to your request and provide you with instructions on how to proceed with the return, including where to send the product and any necessary documentation. You will be required to ship the product(s) back to us at your own expense unless the item is defective, damaged, or incorrect.

• Step 3: Once we receive the returned product, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or payment processor to reflect the refund in your account.

3. Refund Eligibility

To be eligible for a refund, your item must meet the following criteria:

• The item is in its original condition, unused, and unopened.
• The item is returned within 30 days from the date of receipt.
• The item is not a final sale or non-returnable product (see Section 4 below for more details).
• The item is not damaged, altered, or worn (unless it is defective or incorrect).

4. Non-Returnable and Final Sale Items

Certain products are not eligible for return or refund. These items include, but are not limited to:

• Personalized or custom products: Any products that have been personalized or made to order specifically for you.
• Gift cards: These are non-refundable and cannot be returned.
• Sale or clearance items: Items marked as final sale or heavily discounted may not be eligible for return or refund.
• Perishable goods: Products with expiration dates or items that have a short shelf life, including food, beauty products, and other perishables.

If you are unsure whether an item qualifies for a refund, please contact our customer service team for clarification before proceeding with a return.

5. Defective or Damaged Items

If your product arrives damaged, defective, or you receive an incorrect item, please contact our customer service team immediately. We will:

• Provide you with a return shipping label at no cost to you.
• Process a full refund, exchange, or replacement depending on your preference and availability of the item.

To assist us in resolving the issue promptly, please include photos of the damaged or defective item and the packaging in your initial communication.

6. Exchanges

If you wish to exchange an item for a different size, color, or product, you may follow the return process and place a new order for the desired item. Please note that the original item must be returned in accordance with our refund policy before we can process an exchange. Exchanges are subject to product availability.

7. Refunds and Processing Times

Refunds will be processed within 7-10 business days once your returned item is received and inspected. The refund will be issued to the original payment method. Please allow additional time for your financial institution to reflect the refund in your account.

• Credit Card Refunds: If you paid by credit or debit card, the refund will be applied to the same card used for the original purchase.
• PayPal Refunds: If you paid via PayPal, the refund will be credited to your PayPal account.

Please note that shipping fees are non-refundable, and you will be responsible for covering the cost of return shipping unless the item is defective, damaged, or incorrect.

8. Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or an incorrect item was shipped. If your return meets the criteria for a free return, we will provide you with a prepaid shipping label.

Please package the returned items securely to prevent damage during the return shipping process. We recommend using a trackable shipping service or purchasing shipping insurance for high-value items, as we cannot guarantee receipt of returned items without tracking.

9. International Orders

For customers outside of the United States, please note that return shipping costs are the responsibility of the customer. Additionally, customs fees and duties are non-refundable. We recommend checking with your local customs office before returning items to ensure compliance with international shipping regulations.

10. Customer Service Contact Information

If you have any questions about our refund policy, or if you need assistance with a return or exchange, please don’t hesitate to contact our customer service team:

• Interkammy
  1001 S. Main St. Ste 600
  Kalispell, MT
  Email: karimzai@interkammy.com
  Phone: +1 574-826-0849

11. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our practices, legal obligations, or for other operational reasons. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about our refund procedures.